If you have ever been froged, clap your hands 👏
Quack 🐸
The name is fun, the logo is fun, and the promises are well. And frankly, depending on your business’s needs, it can be just the right tool for you.
On the other hand, again, depending on your business’s needs, you might prefer an alternative.
Froged presents itself as an all-in-one product success platform offering customer engagement features.
We’ve heard from our clients why they preferred UserGuiding over Froged for certain use cases, and then we went out and tried it ourselves.
I’m not a customer success manager, but from a marketing perspective, here I am to share my experiences with you and clarify why you might need an alternative to Froged.
In this article, I will:
- Briefly talk about Froged,
- List the reasons why Froged might not fit your needs,
- Introduce you to the best customer engagement and product adoption alternatives,
- Conclude and answer the frequently asked questions.
So let’s begin with:
TL;DR
- Froged is a Customer Success tool that combines CRM, Customer Success, and User Engagement features.
- Well, at least that’s what it’s trying to do. Most of Froged’s features are only surface level, and since there are many features to get used to, it has a very steep learning curve.
- Froged is also expensive compared to similar tools such as Zoho Desk or Elevio.
- If you want the best results, you should adopt a full-fledged customer success or CRM platform and leave the user engagement part to a better tool, such as UserGuiding.
- UserGuiding is the best user adoption and customer engagement platform that you can integrate with your other platforms to keep all the data you need in one place while getting the best results.
What is Froged?
Froged is a B2B company that helps you elevate customer success by offering a variety of features that track customer actions and list them as statistics for you.
Froged is a European Company, located in Spain, therefore supports a lot of languages that are widely used in Europe such as Spanish, English, French, and Portuguese.
The idea of such a tool doesn’t really sound bad since people really would want to pay less for more features. Here are the key features that Froged offers:
- In App messages
- Customer Loyalty Programs
- Customer Behavior Tracking
- Integrated Knowledge Base
- Customer Communication Tools
- Frequent Customer Interactions
- Customer Metrics
- Customer Segmentation
- Email Campaign Performance
- And their most recent feature: onboarding flows.
The idea of having all those features is amazing if you are just starting. Also, their pricing is more affordable than most tools that can barely do one of those features.
So it is amazing for businesses that are just starting out and wanting to try all the different tools for improving customer success.
That is because Froged fails to “evolve the entire customer lifecycle” as they promise since most of their features are only surface-level and don’t provide valuable insights.
It is very difficult to get used to the tool and enhance user experience quickly, so if you need a fast customer retention solution, Froged is not the one for you.
If you are searching for a product that can track the entire customer journey without going in too deep, then this tool could actually help you.
However, if you have a more established business and if you are trying to grow on a bigger scale with more specific features and focused targets, Froged might fall short for your needs.
There are a various alternatives that can outperform Froged in certain aspects, which we’ll get to in a second.
Froged Pricing
- Starter Plan: Free forever with 1 seat and limited features
- Grow Plan: €57.50 per month if paid annually
- Scale Plan: €207.50 per month if paid annually
- Enterprise Plan: starting from €890 per month if paid annually
Froged Reviews
👍 Pros:
👎 Cons:
”It is a new product on the market, but it works well. As a result, clients become more engaged and the company becomes more responsible.”
”They should revise their pricing plan since it is too high for small businesses. As they lack some features that can make work more straightforward, a few updates are still needed.”
Why you need a Froged Alternative
I’ve tried the tool myself, but as someone who is in contact with a user engagement tool all day long, I was disappointed with my experience. Here’s why:
1- ⛰ Steep learning curve
👉 The tool aims to become the all-in-one perfect tool for many use cases, and it is successful.
But this goal comes with a big downside: sacrificing ease of use. There are all kinds of customer experience features in it. But having so many things to learn might be exhausting, especially if only a small team is responsible for using the tool.
It’ll take time to master all the features of the product, but as long as you go feature by feature, you should be good.
2- 🔍 Lack of specific focus
👉 As I mentioned, Forged contains lots of features. If you need a tool that will skyrocket your email campaigns only, or a tool to create the perfect user onboarding sequence, there are better options for you that specialize in that one part only.
3- 📱 Not efficient on mobile
👉 As people mentioned in their reviews, the product doesn’t work properly on mobile devices. This can lead to big problems since many people use their mobile phones as their primary means to chat with the support team. However, the Froged team announced that they are working on this, and the mobile app should be better than ever in no time.
4- 🎨 Not enough customization options
👉 The customization options are also limited on Froged. This possibly isn’t a deal-breaker for many small-sized companies, but it can be a huge downside if you use the tool for different use cases.
Top Froged Alternatives
- UserGuiding
- Zoho Desk
- Intercom
- Elevio
- Front
- Twillo
I’ll go over each tool, how it compares to Froged, and in which cases they should be preferred.
Without further ado, let’s start with our first product:
1- UserGuiding vs. Froged
UserGuiding is a no-code user onboarding tool that can help you improve in-app experiences.
UserGuiding is simple, it delivers what it promises, it’s highly customizable, and it’s full of useful features!
If you are a subscription-based business that cares about customer relationships, you would know that quality and clear focus on certain features is more important than quantity.
So here’s what UserGuiding offers:
- Interactive walkthroughs
- Checklists
- Tooltips and Hotspots
- In-app messages
- Help centers
- Resource centers
- NPS surveys
And the rest is just the details. It is a great alternative to Froged if you’re main goal is to create better IN-APP experiences for your users.
Simply put, UserGuiding has everything you need to send your retention and customer satisfaction rates to the moon 🚀
UserGuiding Pricing
- 14-day free trial (no credit card required)
- Basic Plan: $89/month when billed annually for up to 2500 MAU
- Professional Plan: $389/month when billed annually for up to 20000 MAU with unlimited guides
- Custom Quotation Available for Larger Companies
UserGuiding Reviews
👍 Pros:
👎 Cons:
”The product tours and hotspots actually improved our UX, also their support department helps us anytime we need.”
”I don’t dislike a particular thing. Maybe creating guides can appear first when someone buys it.”
UserGuiding also offers free migration services for your in-app content created using other software to minimize your switching costs.
Schedule a demo with one of our experts or start your free trial now:
Try UserGuiding’s more efficient and easy-to-use tool and don’t pay more!
UserGuiding starts from only $89/month.
Create tours, tooltips, and surveys without coding
2- Zoho Desk vs. Froged
Zoho Desk is a tool that helps you build relations with customers, and it does this by providing a single place to manage all of your customer interactions.
From email marketing and social media campaigns to live chat and surveys, Zoho desk provides a much more comprehensive set of features than Froged.
You can also use it for internal communications, like employee training or sales meetings.
It integrates directly into your CRM system so you never have to leave it again.
Zoho Desk Pricing
- Free for up to 3 agents
- Standard Plan: $14/month per agent
- Professional Plan: $23/month per agent
- Enterprise plan: $40/month per agent
Zoho Desk Reviews
👍 Pros:
👎 Cons:
”The product tours and hotspots actually improved our UX, also their support department helps us anytime we need.”
”It overly siloed so you can’t seem to make any progress with the software overall. The integrations don’t work well. You get everything but everything is worse than the other alternatives on the market.”
3- Intercom vs. Froged
No matter if you have a B2B or B2C company, you must have heard of Intercom before.
Intercom is mainly an online chat service for your website.
So you can have live chats on your site, and it will be integrated with your behavioral email marketing platform, so that when people sign up to your newsletter or buy something from your store, they’ll get a message in their inbox.
You could have one-on-one conversations with your customers. Or you could send out automated messages to all of your customers.
And you can also set up funnels based on what stage your customer is in:
🤩 So if somebody signs up for your free trial, you could automatically send them a welcome message.
🤩 If they end up buying something, you could send them a thank you message.
A lot of people compare Intercom to Froged since both offer live chat and product tour features, still, Intercom does much more than Froged – for a much higher price.
Intercom Pricing
If you want to use Intercom with Product Tours add-on:
- Start Plan: $74/month for Intercom subscription (2 seats) plus $199/month for Product Tours add-on = $273/month Total
- Support Package: Custom quote on request
Intercom Reviews
👍 Pros:
👎 Cons:
”The product once you get past the setting up and figure out everything on your own, is great. It’s easy to chat with customers and easy to install on any website.”
”Also, a lot of Add block tools catch Intercom as an ad and blocks it – thus creating inconvenience for end users having to choose between
4- Elevio vs. Froged
Elevio is an online platform for managing your entire business, from sales to marketing and customer service.
It helps you automate repetitive tasks, track key metrics, collaborate with colleagues, and more.
What makes Elevio different from the others is that it has a built-in auto translator for a target customer, and is a no-code tool, just like UserGuiding.
Yet, Elevio is a powerfull tool in terms of knowledge and customer segment, but it lacks many features that other competitors serve.
Elevio Pricing
- 14-Day free trial
- Starter plan: $79/month for an annual subscription
- Regular Plan: $119/month for an annual subscription
- Premium Plan: $249/month for an annual subscription
Elevio Reviews
👍 Pros:
👎 Cons:
”The product tours and hotspots actually improved our UX, also their support department helps us anytime we need.”
”I don’t dislike a particular thing. Maybe creating guides can appear first when someone buys it.
5- Front vs. Froged
Front is a front runner in inter-departmental communication.
Front is usually compared to Gmail, which explains how easy it is to get used to the tool.
It does not only make internal communication easier, but it also helps you communicate with customers and direct tasks within departments.
Doesn’t matter if you have tens or thousands of users, Front will make it seem easy.
Still, Front is one of the best customer communication tools but it doesn’t offer any other customer service solution.
Front Pricing
- Starter Plan: $19/month per user on an annual payment and minimum 3 members
- Prime Plan: $49/month per user on an annual payment and minimum 3 members
- Enterprise plan: Custom quote
Front Reviews
👍 Pros:
👎 Cons:
”I love being able to share emails and comment internally with my team. Front has a feature that allows you to comment on a specific portion of an email, making communication more direct.”
”IThe mobile app is not very user-friendly, and coming from using Gmail, I miss having an easy-to-use way to create folders to file emails.”
6- Twillio vs. Froged
Twilio creates a single platform with customizable APIs for any platform, built-in intelligence, and a global infrastructure to help you scale your business.
Just like Froged, Twillio is an all-in-one customer community platform, except for the customer onboarding software feature.
The principle of the tool is actually pretty simple, just like an API, Twillio collects all the data and redirects it to the necessary platform. It has multiple integrations with top-notch companies like Salesforce, IBM, and Intercom, making it the only platform that you actually have to use.
In other words, Twillio is like a fair where you can find all you need and leave without getting tired.
The main reason why it’s an alternative to Froged is its ability to gather all kinds of communication mediums within it, giving it easier access.
And as you may guess, twillo costs less for less users, but if you are a large company, froged can be a better twillo alternative in terms of pricing.
Twillo Pricing
Twillio charges separately for all its features, here are some:
✅ Email API Plans:
- Free plan available for up to 100 emails a day
- Essentials 40K Plan: around $14.95/month for up to 40.000 emails per month
- Essentials 100K Plan: around $29.95/month for up to 100.000 emails per month
- Pro 100K Plan: around $89.95/month for up to 100.000 emails per month
- Pro 300K Plan: around $249/month for up to 300.000 emails per month
- Pro 700K Plan: around $449/month for up to 700.000 emails per month
- Pro 1.5M Plan: Around $749/month for up to 1.5 million emails per month
✅ Conversations Plans:
- Usage fee: $0.05 dollars per user
- Storage fee: $0.25 dollars per GB
Twillo Reviews
👍 Pros:
👎 Cons:
”Most of my work in Twilio is testing ideas, so a no-code quick prototyping tool for twilio is a game changer.”
”I send about 50,000 SMS a month via Twilio. Your plan says you charge $9.99 per additional 5,000 SMS – do they even have API enterprise plans?”
Frequently Asked Questions
Who should use Froged?
Anyone who wants to analyze their customer interactivity, customer lifecycle, customer personas, and customer responses can use Froged.
How much does Froged cost?
Froged costs €57.50/month for up to a thousand monthly active users and the prices go as high as €890/month.
What are the top alternatives to Froged?
As for email content such as email automation, effective email campaigns, and contact with email, the top competitors to Froged would be Front and Intercom.
