.png)
.svg)
.svg)
Mazars is a leading international audit, tax and advisory firm.
They have been using UserGuiding to virtually train and onboard their clients inside their platform and reduce customer support workload.
Mazars specializes in delivering exceptional and tailored services in audit and accounting, as well as tax, financial advisory, consulting and legal services.
Their collaboration platform, Signals, helps to improve business processes and brings a unique digital and collaborative experience to their clients.
Thanks to the internet and every technological advancement ever since, every product or service that’s intended to work locally is a strong candidate to becoming a global solution.
This switch from local to global and the scaling that comes with it becomes especially difficult for companies that haven’t established automated processes, particularly during their user onboarding experiences. It is easy to onboard each user in-person if you’re operating in a limited area with a limited audience, but applying this on a global scale could cost a fortune.
And that’s exactly why almost all companies that offer services and products globally have prioritized becoming self-serve first in their onboarding; digitizing and automating it.
Mazars was experiencing a similar issue with their collaboration platform:
They needed a product that they could create visual onboarding material with, and it had to be right inside their platform so that users could experience a smoother UX.
Another issue companies that have a product still-in-development such as Mazars experience is the upkeep of training material.
For most of the user onboarding solutions, optimizing the onboarding elements after each update costs you more time and valuable resources than it has to be.
UserGuiding was the perfect tool for Mazars, based on their needs from an onboarding solution.
With UserGuiding, Mazars has created a complete user onboarding experience for their clients.
By using a 3rd-party user onboarding solution such as UserGuiding, Mazars aimed to turn their user onboarding and training experiences into automated processes that could easily scale with them.
They have experienced a significant drop in support requests that asked about the functionality of the product.
UserGuiding, as a no-code user onboarding platform, gives you the power to eliminate the need for developers in creating interactive content that boosts user engagement and conversions.
In a matter of minutes, UserGuiding lets you can create:
Don’t believe me?
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg){kind=small}
.svg)
We needed a tool that would allow us to train and onboard a large number of people across borders on our client collaboration platform Signals. The challenge was that we were looking for training and onboarding options that would allow virtual and visual learning right on the product itself.”