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HR Assistant is a cloud-based human resources management software for companies of any size.
The multi-platform solution covers all the functionalities that an HR manager can desire. It liberates you from all the complex and repetitive day-to-day activities and lets you focus your attention where it’s needed.
The product was available in the Italian market since 2015 and it has recently started being sold globally in multiple languages.
When a user onboards to a platform, they need to learn all the functionalities of it as quickly as possible to understand its value and decide if they will adopt it or not.
HR Assistant was using online manuals as their onboarding, where they have directed their users outside of their tool to have them read long articles as the tutorial of their product. This generated 2 main problems:
As the CEO and founder of Business Web Apps, the company that created HR Assistant, Roberto Billi puts it:
They needed a solution where they could both entertain their users throughout their onboarding and spend less time creating and maintaining the material. This solution also had to provide support for creating different onboardings for multiple languages that they offer HR Assistant in.
So they were searching for a solution that could help them with their onboarding problems and improve the overall user experience of their product, that’s when they found UserGuiding.
UserGuiding provides HR Assistant with a chance to create an entire onboarding process in their product. They no longer need online manuals and long articles to educate their users about their product.
With UserGuiding, they can create completely interactive user onboarding flows, without coding. Various features and elements of UserGuiding help them create a comprehensive experience for their users.
Here are some different UserGuiding features they’ve used on HR Assistant, starting with the first step of their main onboarding:
Here is a screenshot from another guide:
You can see that they have placed a tooltip to explain the feature better:
And their onboarding checklist where the users can track their progress is shown here:
Since they aim to be a global solution, they need a product that supports the creation of different guides for each language and the segmentation of users according to their language preference. With UserGuiding, they can easily create the same guide they had in Italian in English without wasting lots of time.
Onboarding before UserGuiding required a high amount of resources to put together and didn’t generate the results they were expecting due to the lack of interactivity and amount of inconvenience for the users.
They have been using UserGuiding for 5 months; onboarding users inside their product and offering them help whenever they need in whichever language they need it in. It has greatly improved their and their customers’ digital experience.
UserGuiding, as a no-code user onboarding platform, gives you the power to eliminate the need for developers in creating interactive content that boosts user engagement and conversions.
In a matter of minutes, UserGuiding lets you can create:
Don’t believe me?
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We used before a different solution to create Online Manuals but it was less friendly and manageable so we stopped investing time to update and extend guides.”