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Cuepath is a Canada-based product that functions in medication-monitoring. It is a solution to improve medication adherence (making sure medications are taken at the right day and time) for seniors.
They have been using UserGuiding for 6 months and managed to successfully reduce the number of support calls by 72% through self-serve user onboarding.
It means that the product can be consumed without the need for intervention by a company employee; whether salespeople or customer service representatives.
And the common quality of self-serve products is automated user experiences, that guide users through each of their needs. Whether they are being introduced to the product or seeking help from support, automated user experiences can take human intervention out of the equation, by replacing it with interactive guides and in-app messages.
Cuepath was looking to relieve the workload of customer service by decreasing the number of inbound calls. That meant they need a solution to scale their user training and onboarding, as well as introducing self-serve customer support elements.
Cuepath’s Director of Partner Success, Richard Abasta, refers to the solution they were looking for as:
They needed an affordable product that could help them in becoming a self-serve business.
The majority of young people think that elderly and the technology are not the greatest pair, but since 73% of people 65 years or older are internet users, this thought gets challenged a lot.
Yes, it is not easy to adapt to a technology you weren’t born into. However, this shouldn’t mean that elderly users can’t benefit from the life-changing software and hardware.
As a tool designed for seniors, Cuepath was questioning whether it would be a challenge or not to onboard elderly users; so they were very well aware that the solution they were looking for had to help them in creating senior-friendly onboarding material.
After a long search for a suitable solution, Cuepath found out that UserGuiding is a great tool for introducing self-serve onboarding and reducing customer support workload while effectively helping elderly users adopt their product.
All without any coding!
Here are some examples of what you can create with UserGuiding, on Cuepath’s website:
After using UserGuiding for 6 months, Cuepath experienced a 72% decrease in the number of support calls in common cases.
Also, their onboarding times were shortened and engagement rates rose significantly.
UserGuiding, as a no-code user onboarding platform, gives you the power to eliminate the need for developers in creating interactive content that boosts user engagement and conversions.
In a matter of minutes, UserGuiding lets you can create:
Don’t believe me?
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Because we are a startup, we needed a solution that was within our budget and gives us the flexibility for our use cases.”